HELP & SUPPORT
Order Processing Time
In order to provide individual attention and special care of your order, please allow time for your products to be prepared and shipped directly to you as we take pride in quality and excellence. All orders are processed Monday thru Friday during normal business hours. Orders that are placed after hours, weekends or holidays, will be processed the following business day.
Hair Kandy Order Processing Time
Hair Product Processing Time
Hair Extension(s) 2-3 business days
Hair Closure(s) 3-5 business days
Wholesale 5-10 business days
*Please note, your order may be completed and shipped sooner than the full processing time listed above. These approximate processing times allow us to put our very best into ensuring your product arrives as requested and in its best condition eliminating any order discrepancies.
Shipping Rates and Times
Shipping rates are based upon your zip code and the weight of your package. Our shipping rate chart below is an estimate of the rate(s) you will view in your cart as part of the total cost of your order. We can NOT guarantee your exact delivery date unless that type service (ex: priority overnight) is paid with the order. *FREE shipping on orders over $500 before tax use promo code free500 at checkout
Hair Kandy Shipping Rate Chart
Shipping Type Delivery Time Costs
Ground 3-5 business days $10.00 - $15.00
International 5 -10 business days $25.00
The customer is responsible for duties and customs charged by his/her country. Hair Kandy is not responsible for shipping delays caused by the destination country’s custom policies and process.
Lost / Stolen Package Disclaimer
Hair Kandy is not responsible for lost or stolen packages confirmed as delivered to customer.
Wrong Address Disclaimer
It is the buyer’s responsibility to enter the correct shipping address. If you made an error in your shipping address, please contact us immediately. Once the order has been processed, we can no longer change the address and it will be shipped as is. If package is returned to Hair Kandy, we can resend for an additional shipping charge.
The general tax rate for Florida is 6% which will be added to all orders (including international).
Refund / Exchange / Cancellation Policy
Due to the nature of our products, all sales are FINAL and we do not offer refunds. In addition, due to the exclusive nature of our business and demand for our product, exchanges can only be made within 3 calendar days of delivered date in original packaged condition with original sales invoice.
We do not allow neither refund nor exchange on any customized order(s).
Therefore, for those considering an exchange, please ensure company ribbon or rubber bands have not been removed, wefts have not been unrolled, hair has not been installed or altered and no chemical alterations (washed, brushed, combed, colored or cut). Please inspect the hair without opening the bundles to make sure the product is to your satisfaction. If any of the above has occurred, all exchanges will be void and no longer accepted – no exceptions!
The shipment of exchanged item(s) will be the responsibility of the customer. We suggest placing insurance on packages from the shipping company due to risk in lost or damaged package during shipment. Please note, $35 restocking fee will be applied to the exchanged order.
In addition, please keep in mind, the cancellation of any order must be placed within the processing phase or $30 cancellation fee will apply on all orders.
Hair Kandy is NOT responsible or liable after installation and no warranties express or implied.
Frequently Asked Questions
Q. What is 100% virgin hair?
Virgin hair refers to hair that has never been processed, permed, dyed, colored, bleached or treated with ANY kind of chemicals. The hair is to be considered in its natural state with its cuticles running in the same direction and intact.
Q. How long does Hair Kandy's virgin hair extensions usually last?
The extension(s) can be worn up to a year with proper maintenance and care. In addition, the hair can be washed, blow dried, curled, flat ironed and colored while still maintaining its original beauty and vitality.
Q. How many hair bundles do I need?
The hair is about 95-100g/bundle (3.5oz/bundle) in which the weight of all the bundles is constant however shorter bundles are thicker than longer length(s). Therefore, three packaged bundles are normally enough for one head based on desired hair style. Below is reference guide in how many bundle(s) you may need but recommend consulting with your professional stylist before placing order:
Stretched Length (inches) One Standard Head
Q. Does Hair Kandy provide customized coloring?
Yes, thru special order only in which completed process takes 10-15 business days (including shipping). These orders are non refundable or exchangeable after order has been paid by the client/customer.
Q. Does Hair Kandy offer any type of closure(s)?
Yes, we only offer Brazilian Lace Top closures with three types of styles (texture): straight, body wave and curly.
Q. Can I order over the phone?
Yes, however an invoice will be sent via email to verify ordered item(s) and customer will then submit payment thru Paypal. Again, for security reasons of your credit card, we do NOT complete orders over the phone. In addition, we also accept orders thru our website for the utmost accuracy.
Q. What payment method(s) does Hair Kandy accept?
Hair Kandy accepts all major credit/debit cards via PayPal secured site. If purchasing via PayPal with an e-check, we will not ship your items till your e-check clears and payment is received.
Q. How long is your processing time along with shipping?
Depends, please refer to the "order processing time” section of the website for details.
Q. Can I get status of my order?
Yes, please refer to the “contact us” section of the website and request order status.
Q. Do you have a return/exchange cancellation policy?
Yes, please refer to the "refund / exchange / cancellation” section of the website for the return/exchange policy.
Q. Do you offer sales, promotions or wholesale?
Yes, current sales/promotions will be shown under the carts section of the website. As for wholesale, please submit inquiries and/or questions directly on the “contact ”page in order for us to respond and accommodate to your wholesale bulk order.
Q. What does "Flavas", "Styles" and "Obsessions" stand for seen throughout your website?
Flava stands for "type" of hair origin we offer; Style stands for different "textures" we carry; and Obsession stands for various "lengths" desired.
Hair Care Instructions
Thank you for your purchase! We are committed to providing you with quality 100% virgin hair so to ensure your full satisfaction, please follow this recommended hair care advice.
Hair Kandy bundles have cuticle intact. Therefore, before installation we recommend that you always:
Rinse the hair under warm water. It is important you keep the plastic security band around the bundle during this process to avoid tangling.
Run your fingers through the hair and set out to air dry.
Once dry, the hair should be tangle and shed-free.
When doing a full sew-in, professional stylists suggest folding the wefts rather than cutting individual tracks. This maintains the integrity of the extension, prevents shedding, and makes re-installation easier.
(Machine Wefted and Hand-Tied Hair)
When installing wefted extensions with a needle, it is recommended that you sew around the weft rather than through it. Putting a needle through the weft will weaken the structure and cause shedding.
These wefts are manually crafted and therefore very delicate. We suggest that hand-tied wefts are not cut unless your stylist knows how to properly reinforce the ends. Otherwise they may unravel and begin to shed.
Prior to the installation of your hair extensions, for extra protection of your weft, we recommend you seal your weft! It will eliminate shedding and add longevity to your investment.
Given that we provide up to 2 extra inches of hair, we suggest that you have your stylist trim the ends, especially if you plan on doing a lot of heat styling. Hot tools can contribute to split ends, shortening the life of your extensions.
Shampoo and condition with hair care products weekly to maintain softness and manageability. Please ensure products are sulfate free, moisturizing, and infused and with French Argan Oil. This type shampoo gently cleanses, replenishes vital moisture, and maximizes shine. The conditioner provided hydration without weighing down the hair.
Hair extensions should not be handed regularly and should always be shampooed in a downward motion.
Keep styling products to a minimum to prevent weighing down the hair. Hair Care Essentials French Argan Oil may be used as a deep conditioning treatment to maintain the smooth and lustrous texture of the hair. It also works as a heat protectant. Use a dime size before blow drying, flat ironing or curling.
It is suggested that you visit your stylist regularly to have your hair and extensions shampooed, especially when wearing a sewn-in installation. It is critical that hair is properly cleansed and dried.
Closure / Frontals
Top 4x4 Closures, 13x4 Frontals and 360 Frontals have a lace base, which allows for a realistic look.
Please refrain from excessive tugging, scratching, or pulling on the hair as strands of hair may be released from the base.
Applying shampoo or conditioner near the base of your unit may cause the delicate workmanship to unravel.
If you are experiencing balding or thin area in your Frontal or Closure, please seek a professional who specializes in re-ventilation. Re-ventilation is a process that involves adding more hair to balding or thin areas. A specialist can also repair tears in the lace, add hair, or even replace lace where it has been worn out.
Hair Kandy bundles do not need a lot of product.
Use any styling products sparingly to maintain natural body and movement.
Apply products while the hair is damp so they are not overly concentrated.
Avoid alcohol-based styling products, since alcohol can make the hair dry and cause tangling.
To prevent excessive dryness, use French Argan Oil.
Chemically Altering Hair Kandy Bundles
Hair Kandy is 100% virgin hair; therefore it can be dyed, bleached relaxed or permed. We strongly recommend that all chemical alterations be done professionally.
Prior to any chemical alterations, a strand test should be performed. Be aware that performing these services can change the texture and/or pattern of the hair.
Note that relaxing, perming, coloring, coloring, lifting or otherwise processing Hair Kandy voids ALL EXCHANGE guarantees.
Specific Conditions (Swimming)
It is not recommended that you swim with the extension hair, as chlorine and salt water is damaging to the hair. However if you do the following precautions are recommended:
Comb or brush through hair;
Apply a leave in conditioner to hair to act as a protective layer;
Braiding hair may help to prevent tangling;
Afterwards thoroughly shampoo and condition hair.
Extreme Weather Conditions (Cold and Dry)
Cold and extremely dry weather conditions can cause hair to appear brittle.
Moisture hair more frequently. We recommend daily use of French Argan Oil.
Please note: Exposure to the sun may cause a slight change in color in both natural and chemically colored hair.
Extreme Weather Conditions (Heat and Humidity)
Hair tends to swell when exposed to extreme heat and humidity especially heavily textured hair such as those with a curl or wave pattern.
Use a small amount of product to control and define the texture.
It may be necessary to deep condition more frequently.
Other Considerations (Night Routine)
In order to preserve style, hair should be wrapped, braided, twisted, rolled or pin curled according to the texture to prevent tangling.
Never sleep on loose, wet hair.
Cotton pillow cases can dry out the hair. We recommend sleeping wearing a satin scarf or bonnet.
Hair Types Description
Kandy Flava(s) of Virgin Hair
Brazilian Virgin Hair:
The most sought after hair in the market as extremely luxurious and very soft with lots of body and natural shine.
Very versatile due to softness, durability, low/medium luster and density (thickness) with cuticle intact from donor in its original state.
Natural colors of dark brown or black while dark colors can be dyed to lighter shades just as you would color any human hair.
Naturally straight wavy or curly in which the waviness can be easily turned into curly with proper styling.
Excellent for people with African American ancestry as it looks very natural, yet manageable.
Eurasian Virgin Hair:
The HOTTEST new virgin hair on the market as it is very exclusive among retailers.
Eurasian is mixture of European and Asian hair ancestry in which these two origins gives the hair a thick, full body that is tangle free, minimal to no shedding.
The healthiest hair money can buy as it holds its pattern after being straightened or colored with cuticles running in same direction.
Finer in texture but blends well with African American hair.
Indian Virgin Hair:
The truly most versatile, exceptional hair on the readily available on the market.
Full, but light and bouncy with cuticle intact from donor in its original state.
Comes in its natural colors of dark brown or black but dark colors can be dyed to lighter shades just as you would color any human hair.
Naturally silky soft with subtle waves but can easily be curled, waved and/or styled.
Able to match any hair texture and will not lose its luster.
Malaysian Virgin Hair:
The second most sought after hair in the market as very popular among celebrities.
Moves and flows freely with cuticle intact from donor in its original state.
Texture(s) are very soft and smooth and holds curls very well without use of products.
Naturally sleek and straight with a slight wave but can be curled, waved and/or styled.
Excellent for people with African American ancestry to achieve more natural look with relaxed hair.
Peruvian Virgin Hair:
The ultimate multi-purpose hair on the market.
Healthy hair in with cuticle intact from donor in its original state.
Extremely soft and ultimately feather light even though many bundle(s) installed for fuller appearance.
Coarser in texture than Indian or Brazilian hair with luster low to medium.
Blends very well with African American ancestry with relaxed hair textures.
Brazilian Lace Front Closure:
The closure piece has become very popular over the last year, and for good reason. The lace closure provides and adds flawless looking installations with several distinct style possibilities all while protecting your natural hair. The density is determined by how much hair is used on your cap to create fullness. Hair Kandy carries lace front top closures (4"x4"), which is most popular for most installations. The front top closures should be installed by an experienced stylist.
Premium & Platinum WholeSale Package(s)
Please feel free to inquire about customized packages that will fit your salon's business need by contacting us at info@HairKandyFactory.com
THANK YOU IN ADVANCE!
Clip In Hair Color Chart